Payment Options

All due dates are arranged to fall on Wednesdays. Whether your bill is due the 1st, 2nd, 3rd, or 4th Wednesday of the month depends upon the location of your property within the City. Due dates will never fall on weekends or holidays.

Mail Payments

The Utility Billing and Collection Office uses a payment processing service provided by PNC Bank. If you choose to mail your payment, please allow 7 to 10 business days for your payment to be posted to your account. Payments may be mailed to:

Fairfield Utilities
P.O. Box 94883
Cleveland, OH 44101-4883

Online Payments

City of Fairfield utility bills may be paid online by e-Check, Visa, Mastercard, or Discover. Our online payment service is free. Please visit our ePayment Website to make your payment online.

Payments by Phone

Pay over the phone with the City's 24 hour-a-day automated phone payment system. Acceptable credit cards include Visa, Mastercard, and Discover as well as e-Check. Please contact the Utility Billing and Collection Office at 513-867-5370 and select Option #1 to utilize this service.

Payment Depository

A depository box allows residents to drop their payment off at the Billing and Collections Office 24 hours-a-day. The box is located on the south side of the Municipal Building. Payments from the depository will be posted the next business day. Note: cash payments by depository are not recommended.


Please feel free to drop payments off in person during regular business hours (8 a.m. until 5 p.m.) at the Fairfield Municipal Building.

Budget Billing

Budget Billing is free service designed to assist residential customers with budgeting for utility costs each month.

Payment Plans

If additional time is needed to pay a bill, arrangements for a payment schedule may be set up by signing a payment agreement at the Utility Billing and Collection Office, provided that you are eligible. If you need more information about establishing a payment plan, please contact the Utility Billing and Collection Office.