FAQs • Fairfield, OH • CivicEngage

Why is my utility bill higher than normal?: If your utility bill is higher than usual, a number of reasons could be the cause. Have you used water for outdoor purposes, such as a pool fill or watering the lawn? Have you had company or increased the number of people living in the home? Perhaps there is a leak that is causing your water usage to increase. For more details on utility charges and high bill investigation, visit the Billing Information page.

▼
Utility Billing

1. How is my utility bill calculated?: Water and sewer charges are based on the amount of water consumed each month. The sewer rate is a flat rate of $4.64 per 1,000 gallons of water used. The water rate is based on a combination of a minimum charge (which is accessed according to meter size) plus a charge for additional water used. For questions about your bill, please call the Utility Billing Office at 513-867-5370 or visit the Utility Rates page.

2. Why is my utility bill higher than normal?: If your utility bill is higher than usual, a number of reasons could be the cause. Have you used water for outdoor purposes, such as a pool fill or watering the lawn? Have you had company or increased the number of people living in the home? Perhaps there is a leak that is causing your water usage to increase. For more details on utility charges and high bill investigation, visit the Billing Information page.

3. Why does sewer cost more than water?: The sewer rate is higher than the water rate because it is more costly to treat contaminated wastewater than to deliver clean water to residents. For more information on the City's utility rate structure, visit the Utility Rates page.