My sanitary sewer is backing up. What should I do?
First, immediately stop all water usage, as backups are typically caused by plumbing problems within your home or business. Turn off washing machines, dishwashers, showers, and anything that uses water.

Second, after stopping all water usage, contact the Wastewater Treatment Facility at 513-858-7760 during the hours of 7 a.m. and 11 p.m. Your questions will be answered by a Wastewater professional and, if needed, a crew will be dispatched to the your home or business in a timely manner (during heavy rain events, calls will be responded to in the order they are received). During the hours of 11 p.m. and 7 a.m., contact the Water Plant at 513-858-7775. The Plant Operator will pass the complaint to the proper Wastewater personnel who will respond to the complaint.

Show All Answers

1. Where do I call to report a possible water main break?
2. My sanitary sewer is backing up. What should I do?
3. I have a question about my City of Fairfield Utility Bill.
4. Where can I report a leaking fire hydrant?
5. Why are Boil Water Advisories issued?
6. Why does the City of Fairfield have a Backflow Prevention Program?
7. Who do I call about storm sewer problems?
8. What is my responsibility regarding sewer as a home or business owner?
9. Is my home or property connected to the City's public water andor sewer system?
10. I need to repair or replace my water and/or sewer line. What should I do?
11. I see raw sewage coming out of a manhole. What should I do?
12. Does the Public Utility Department Laboratory preform all analysis of water and wastewater samples?
13. Who should I contact if I experience problems with my water?
14. I see little blue and/or green flags with the Public Utility Departments telephone number in my area. What does that mean?
15. How do I get information about the quality of the water produced by the Fairfield Water Treatment Plant?
16. Do I have to use Duke Energy as my electric provider?
17. How do I dispose of tree limbs or brush?
18. Who do I talk to about getting my garbage picked up?
19. How do I dispose of my old large appliances (e.g. washer, dryer, refrigerator, stove, dishwasher)?
20. How can I safely dispose of hazardous materials?
21. How can I safely dispose of unused medications or controlled substances?