My sanitary sewer is backing up. What should I do?

First, immediately stop all water usage, as backups are typically caused by plumbing problems within your home or business. Turn off washing machines, dishwashers, showers, and anything that uses water.

Second, after stopping all water usage, contact the Wastewater Treatment Facility at 513-858-7760 during the hours of 7 a.m. and 11 p.m. Your questions will be answered by a Wastewater professional and, if needed, a crew will be dispatched to the your home or business in a timely manner (during heavy rain events, calls will be responded to in the order they are received). During the hours of 11 p.m. and 7 a.m., contact the Water Plant at 513-858-7775. The Plant Operator will pass the complaint to the proper Wastewater personnel who will respond to the complaint.

Show All Answers

1. Who do I call if I have a sewer backup?
2. My sanitary sewer is backing up. What should I do?
3. Who do I call about odor problems in my home?
4. Who do I call about storm sewer problems?
5. I see raw sewage coming out of a manhole. What should I do?
6. Is my home or property connected to the sanitary sewers?
7. Why do collection crews cross my property?
8. How can my sewer lateral be accessed?
9. I can smell sewer odors in my house, what is causing this?
10. I can smell sewer odors outside my house, what's causing this?
11. I have experienced a sewer backup. How do I clean and disinfect the area?
12. I recently had a sewer backup in my house. What caused it?
13. What causes sewer backups?
14. What is my responsibility for the sewer as a home or business owner compared to the City's responsibility?
15. Who do I call if the sewer backup is my responsibility?
16. What is a sewer lateral?
17. I need to repair or replace my sewer line. What should I do?
18. Where is the Wastewater Treatment Facility located?
19. What are the hours of operation for the plant?
20. Can I visit the plant?
21. Does water from the storm drain system go through the Wastewater Plant as well?
22. Where does the water leaving the wastewater treatment plant go?