First, immediately stop all water usage, as backups are typically caused by plumbing problems within your home or business. Turn off washing machines, dishwashers, showers, and anything that uses water.
Second, after stopping all water usage, contact the Wastewater Treatment Facility at 513-858-7760 during the hours of 7 a.m. and 11 p.m. Your questions will be answered by a Wastewater professional and, if needed, a crew will be dispatched to the your home or business in a timely manner (during heavy rain events, calls will be responded to in the order they are received). During the hours of 11 p.m. and 7 a.m., contact the Water Plant at 513-858-7775. The Plant Operator will pass the complaint to the proper Wastewater personnel who will respond to the complaint.