After completing the online registration form, you will receive an email from Genetec Clearance (noreply@clearance.network) titled “New registration for Your Last Name – Street Address” asking you to confirm your email address. Click the Confirm My Email button and a webpage will open with a second Confirm my email button. Click this button to complete your registration.

The email will also provide you with a summary of your registration. Please review the submitted information to ensure it is accurate. If you discover any mistakes in your registration, please follow the steps in the “What if I make a mistake on my registration?” question below.

Unfortunately, we are unable to edit your information in the system.

If any of the submitted information is incorrect, you may scroll to the bottom of your registration confirmation email and click the link to “opt out”. This will remove your registration from our system, and you may submit a new registration here.

You may also contact us online and ask us to delete your registration. Once you receive the confirmation email that your previous information was removed, you may submit a new registration here.

Since this is a 100% voluntary program, you may revoke your participation at any time and for any reason. If you wish to do so, contact us online and ask us to delete your information from our system.

Once we have done so, you will receive a confirmation email from Genetec Clearance (noreply@clerance.network) titled “The site — was removed from the project CommunityWatch Fairfield”.

If you decide to participate again in the future, you may register here.

If an incident occurs near your location and our investigators determine that you may have camera footage of interest, you will receive an email request from Genetec Clearance (noreply@clearance.network) titled “New video request for Your Last Name – Street Address” containing a time span for which footage is needed.

If you have footage to provide, click the Upload videos button in the email to go to the Genetec Public Portal. At the top of the page, you'll see the date of the request, followed by the last name of the requesting officer, and then the case number of the incident. This is important to note should you have any questions. Complete the required fields (first name, last name, email address), click the terms and conditions checkbox, and the click the Share files button. On the next screen, you can either drag and drop your video file(s) into the specified area or click the Select a file to share button to manually select your video(s).

If you do not wish to provide any footage, you may click the Video unavailable link in the email.

If you have any questions about the request, please contact us online. Please remember to reference the last name of the requesting officer and the case number of the incident found in the Genetec Public Portal.

Below are helpful links for downloading or exporting footage from some of the most common security systems and devices:

• Arlo (How do I download video clips in my Arlo account?)
• Blink (How to share or save Clips in the Blink App — Blink Support)
• Eufy (How to Download Clips from Your Eufy Camera in the Cove Connect App - Eufy Indoor Camera | Cove Security Support)
• Google Nest (Create, save, and download video clips - Google Nest Help)
• Night Owl (How to Export a Video Recording (Bluetooth Recorders) – NightOwl SP)
• Reolink (How to Download Recordings via Reolink App)
• Ring (Managing your Ring Videos)
• SimpliSafe (‎How to Download Recordings From Your Camera | SimpliSafe Support Home)
• Wyze (How do I download Event videos?)

These are general links for each brand. You may need to locate a guide for your specific system/device. If you need assistance, please contact us online.