Smart Meters

Smart Water Meters: Manage your account like a pro!

As the Public Utilities Department recently installed new “smart” water meters in every home and business in Fairfield, the City encourages customers to utilize the new metering technology to be active account managers. The ‘My Water Advisor’ portal, which is linked to the City’s smart metering system, allows customers to access water account information via a web-ready device such as a computer, tablet or smartphone. The portal provides real-time water use data, and enables customers to:

Create monthly water budgets;
Be alerted of possible leaks and high or unusual consumption patterns; and
Proactively conserve water.

Utility customers can easily create an account through My Water Advisor’s online portal at https://mywateradvisor2.com/ by following these simple steps:

Click on the blue ‘Join My Water Advisor’ button.
Once selected, a new sign up window will appear. Enter your account number and your last name as currently listed on your water bill.
Enter a valid email address and create a password.
Once registered, you can access your account by computer or smartphone using your email and password.

Customers can also download the free smartphone app from Apple App store and Google Play store: search for My Water Advisor 2.0.

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